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Customer Satisfaction Surveys
Interactive Voice Response Surveys
Database Systems Corp. provides comprehensive customer satisfaction survey technology using IVR and voice broadcasting solutions. This includes both automated phone systems and outsourcing services at our Phoenix call center. Using this technology, DSC can develop customer satisfaction survey applications using our interactive voice response IVR solutions and phone systems. Customer satisfaction surveys can be initiated by outbound phone calls or can be a response to callers. Using our PACER or WIZARD phone systems with the smart message dialer and survey software, we can call your survey prospects and play a highly focused and custom greeting.
DSC can provide your survey audience the option to take your phone survey or even talk with a representative, leave a voice message, hear additional information, or simply decline to participate in the survey. The survey can accept touchphone (DTMF) response or can record each question response for later analysis.
Additional Customer Satisfaction Survey Resources
The following website information is available that describes this advanced customer satisfaction survey technology.
Additional IVR Survey Information
The following are additional web pages that relate to IVR survey technology from Database Systems Corp.
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Contact DSC to learn more about our custom IVR call processing services and phone systems.