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IVR Software Solutions
IVR Phone Systems and Hosted IVR Services
Interactive Voice Response (IVR) Technology
Interactive voice response (IVR) solutions include automated phone answering systems, call processing software, and IVR hosting services. These solutions are provided by Database Systems Corp. (DSC). DSC is a leading provider or call processing solutions and can design, develop and implement simple to complex call programs for your organization.
DSC IVR phone systems incorporate the latest technologies from Intel and Microsoft Corporation. The telecommunications boards are Dialogic IVR control boards and handle the call processing elements of these phone systems.
DSC provides hosted IVR services at our automated call center located in Phoenix, Arizona. DSC provides IVR services for customers located throughout the U.S. and Canada.
Contact DSC to learn more about our IVR call processing solutions and services.
IVR Call Processing Technology
DSC provides IVR solutions to many business and community organizations. Here are the different types of IVR solutions available today.
To deliver phone applications and services, DSC has developed two series of phone systems, the WIZARD analog and the PACER digital phone systems. These systems are provided to our clients who wish to purchase their own system. They are also used exclusively at our own call centers for processing inbound call applications.
Our WIZARD phone system supports 4 to 48 analog phone lines. The PACER system supports 24 to 480 digital phone lines. These systems can be networked to provide a far greater number of digital lines.
DSC provides a comprehensive IVR software library of routines that can be called using most modern computer languages.
Our IVR software uses voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures. Our IVR software provides information back to the caller in the form recorded messages or data converted using text to speech. The IVR can also route the caller to an agent or transfer the call to an outside phone number or extension.
Our experienced staff of IVR developers can analyse your phone application and develop a calling campaign that meets your objectives. Your unique calling answering campaign does not have to conform to a static IVR solution. An IVR designed by our professional programming staff will process inbound phone calls according to your business rules.
From external database access to web integration including XML messaging, DSC can develop your information phone applications
DSC can analyse your phone needs and design it to meet your requirements. Our IVR application will answer your calls according to the rules dictated by your business.
IVR Project Phases
Database Systems Corp. developers adhere to the systems approach when creating IVR applications for our clients. The following are the basic development steps performed by our experienced management and development team:
Database Systems Corp. maintains a secure data center where we provide IVR solutions for our clients. Using our own IVR phone systems and software, DSC is ideally positioned to provide a comprehensive and affordable IVR solution to virtually any size organization.
Our hosted IVR service processes incoming 800 number phone calls by providing callers with a menu of selection items from which to choose. Caller requests can be handled automatically by our phone service or the calls can be routed to your own representatives.
DSC provides phone services including IVR outsourcing and voice broadcasting service at our own managed call centers.
These centers provide secure and redundant enviroments for the maximum protection of our outsourcing clients. From small calling campaigns to projects that require broadcasting millions of calls, our call outsourcing center can do the job!
For a listing of some of our applications and clients, please visit our phone applications web page.
DSC markets a telephone reassurance program called CARE (Call Reassurance) that utilizes our IVR technology.
IVR Reports
A complete set of IVR reports is provided with our phone systems and to our customers using our autodialing and IVR outsourcing services. These numerical and graphical reports contain critical information about the performance of individual calling campaigns.
This online reporting and feedback system helps you observe and control the performance of your computer telephony phone program.
Graphs and charts of operational statistics let you measure the effectiveness of each inbound phone campaign as it is running.
The statistical information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting.
IVR Information
For further information about interactive voice response technology as provided by Database Systems Corp., please visit the following webpages on voip-info.org.
- IVR - General information about IVR technology.
- IVR Software - Interactive voice response software information.
- IVR Software Manual - IVR software manual description and information.
- IVR Systems - Information regarding IVR platforms and hardware.
- IVR Solutions - IVR information about all related topics.
- IVR Hosting - Outsourcing and development services from DSC.
- IVR Applications - Complete listing of different IVR applications.
Contact Us Today
Contact DSC to learn more about our IVR call processing services and phone systems.
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Call Information
IVR Services
IVR Solutions
IVR Call Center
IVR Reports
Auto Dialers
Phone Broadcasting
Voice Messaging
Mass Calling
Reminders
Voice Broadcast
Announcements
Voice Broadcast Software
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