Database Systems Corp. provides technology products and services for the call center industry including IVR (Interactive Voice Response) products and services. This advanced technology includes interactive voice response technology that automatically processes incoming phone calls using computer telephony boards from Dialogic along with IVR software developed specifically for this process by DSC.

There are various components of this IVR technology that comprise an IVR system. First an Intel processor supporting Windows IVR software developed by DSC is the backbone of the controlling IVR system. The Dialogic IVR components include the computer telephony boards provided by this company along with software made available by Dialogic.

IVR Application Information

The following are additional resources and websites that provide information about Interactive voice response technology: