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Interactive Voice Response Systems
Interactive voice response (IVR) is a technology that allows a computer to detect voice and keypad inputs.
Database Systems Corp. is a leading provider of IVR technology, which is used extensively in telecommunications, but is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems.
DSC interactive voice response systems (IVRS) can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.
Automated attendant and IVR are typically used as distinct in traditional telecom contexts, whereas in emerging telephony or VoIP contexts, the term IVR is often used to signify any kind of telephony menu, even a basic automated attendant.
Additional IVR Systems Information
Database Systems Corp. maintains additional websites that present further information about interactive voice response systems and its other products and services.
Interactive Voice Response from Call Center Tech
IVR Systems from EasyIVR
IVR Systems or IVRS
IVR Systems from Database Systems Corp.
IVR Systems from Custom IVR
Additional IVR Information
Database Systems Corp. (DSC) has developed an IVR phone system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. By presenting the caller with recorded prompts and menus, an IVR system accepts input from the caller using phone keypad input or intreprets spoken responses using voice recognition software.
"Interactive Voice Response (abbreviation IVR) is a computer telephony and call center phone system and integrated software that automatically answers inbound phone calls.
An Interactive Voice Response allows an individual, usually a caller, to select items from a prompted menu and interact with the phone system. Usually the computer phone system plays voice prompts and the caller presses a number on a telephone keypad (DTMF signal) to make selections.
The individual can likewise select options by spoken command. Information can be captured by an IVR and likewise digital or voice information can be provided to the caller"
Contact DSC for further information about IVR systems and our other products and services.
Other Interactive Voice Response Products & Services
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Interactive Voice Response Call Processing Web Pages